Assignment 3-
Scenario 1
Scenario 1
Geeta gets a discount coupon for
a store. So she goes to that store and picks out some clothes for her seven
year old niece.
(At the billings counter)
Geeta:
Excuse me; I wanted to ask you
if you accept this coupon?
Manager:
Yes ma’am, we do. But it’s only applicable
on minimum purchase of Rr.500.
Geeta:
Ok. So I want to use this
coupon. Could you please make the bill?
Manager:
Yes ma’am. Sure. Give me a
minute.
(She is waiting patiently while
he makes the bill)
Here it is. Your bill is Rs.
800. Are you paying by cash or card?
Geeta:
I will pay by cash.
(She gives him the money.)
Manager:
Thank You Ma’am! Here is your
bill. Visit Again.
(She takes the bill and leaves.
The dress is not the right size and it’s too small for her niece. So the next
day she comes back to the shop)
Manager:
Hello Ma’am how can help you?
Geeta:
I need to get this dress changed
as it’s small for my niece.
Manager:
Can I see your bill please?
(Geeta hands shows the bill to
the manager)
Sorry ma’am we have a no
exchange policy on clothes bought with the coupons.
Geeta:
What! You are telling me now! You should have told
this to me before. This is not right.
Manager:
I am really sorry ma’am, but now
we can’t help it.
(Geeta gets furious and leaves
the store.)
Scenario
2
Geeta gets a discount coupon for
a store. So she goes to that store and picks out some clothes for her seven
year old niece.
(At the billings counter)
Geeta:
Excuse me; I wanted to ask you
if you accept this coupon?
Manager:
Yes ma’am, we do. But it’s only applicable
on minimum purchase of Rr.500.
Geeta:
Ok. So I want to use this
coupon. Could you please make the bill?
Manager:
Yes ma’am. Sure. Give me a
minute.
(She is waiting patiently while
he makes the bill)
Here it is. Your bill is Rs.
800. But mam I would like to inform you that, if you are using this coupon you can’t
exchange the dress because we have no exchange policy for the coupons.
Geeta:
If that the case then can you
keep this dress aside. I am not sure about my niece’s size. So its better that I
get her here tomorrow so she can try it out before I buy it.
Manager:
Sure ma’am. Thank you. Visit again.
(Next day she gets her niece and
buys that dress after the trial so she doesn’t have to get it
changed.)
